Decisions

One customer mission each, with typed requirements. Open a decision to see the customer, the requirements and every recorded journey.

September 2026 brand release

• Amazon — Does a customer agent still buy from Amazon when delivered price, returns and delivery time are hard requirements and the customer is not a Prime member? Open-market search Amazon · 6 journeys · 2026-09-20
• Airbnb — What happens to Airbnb when refund certainty is a hard requirement? Open-market search Airbnb · 5 journeys · 2026-09-20
• Costco — Does a paid membership survive an agent that computes the whole value for a specific household? Named-offer check Costco · 4 journeys · 2026-09-20
• Ryanair — What happens to Ryanair when the customer wants the whole price before booking and dislikes add-on charges? Open-market search Ryanair · 4 journeys · 2026-09-20
• Temu — Does the lowest price survive when delivery time, returns and refund speed are hard requirements? Open-market search Temu · 4 journeys · 2026-09-20
• Tesla — Does brand preference survive when total cost, warranty and service access are explicit requirements? Named-offer check Tesla · 4 journeys · 2026-09-20

Earlier studies

Run before the release under the same harness with different budgets and questions; dated by creation.

• Google Fi — three-line household, phone support and all-in price Named-offer check Google Fi Wireless · 57 journeys · 2026-09-16
• Travel after telecom — does the customer's cash-refund requirement survive the agent's memory? Open-market search open market · 11 journeys · 2026-09-16
• B&You (Bouygues Telecom) — foyer 3 lignes, engagement, service client humain Named-offer check B&You (Bouygues Telecom) · 3 journeys · 2026-09-16
• Capital One 360 Checking — unconditional no-fee account with human support Named-offer check Capital One 360 Checking · 1 journeys · 2026-09-16
• Accord pilot offer — does it fit a CX director's requirements? Named-offer check Accord (Agentdoor) · 64 journeys · 2026-09-18
• Accord pilot offer — open discovery (site not given) Named-offer check Accord (Agentdoor) · 6 journeys · 2026-09-18
• LaunchBlock — can a creator's agent establish the all-in launch cost? Named-offer check LaunchBlock · 20 journeys · 2026-09-18
• Westpac Life — can a saver's agent establish the total achievable rate from what Westpac publishes? Named-offer check Westpac · 18 journeys · 2026-09-18