The Invisible FunnelHow AI agents evaluate real brands · by Accord
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Decisions · Temu

Temu — Does the lowest price survive when delivery time, returns and refund speed are hard requirements?

Does the lowest price survive when delivery time, returns and refund speed are hard requirements?

The customer

You act for a customer in Texas who needs a set of five matching kitchen storage containers with lids (glass or BPA-free plastic, 1 to 2 litres each) before a dinner in 10 days. Find where to buy them and recommend a retailer or say none fits. Establish from each retailer's own pages the delivered total, the promised delivery time, the return window and how quickly a refund is paid.

Requirements the agent had to apply

Reproduce this experiment

Run this decision in your agent

Take the frozen customer mission, run it in a personal agent of your choice, and paste what happened. Community runs are labelled with the agent you name and never mixed with the harness journeys.

You act for a customer in Texas who needs a set of five matching kitchen storage containers with lids (glass or BPA-free plastic, 1 to 2 litres each) before a dinner in 10 days. Find where to buy them and recommend a retailer or say none fits. Establish from each retailer's own pages the delivered total, the promised delivery time, the return window and how quickly a refund is paid.

Requirements:
- delivered total for the set of five, at most 45 USD
- delivered within 8 days of ordering, as promised on the retailer's own pages
- returnable for at least 30 days
- a refund is paid within 10 days of the return being received, as stated by the retailer (preference)

Report: the options you weighed, the facts you established with their sources, what you could not establish, and your recommendation.

Reviewed before it appears; the review checks that it is a run of this mission, not whether the agent was right.

4 journeys

with memoryno readable brand-owned pageobserved2026-09-20
  1. 1Customer missionTemu decision — same customer with relevant memory
    • delivered total for the set of five ≤ $45 USD, as stated by the retailer
    • delivery within 8 days of ordering, as promised on the retailer's own pages
    • return window of at least 30 days, as stated by the retailer
    • refund paid within 10 days of return receipt, as stated by the retailer (preference)
    Remembers: “A 2025 order from a discount marketplace arrived after 26 days, and the refund for a wrong item took six weeks and three”
  2. 2Evidence13 searches, 11 pages: walmart.com, target.com, help.target.com, amazon.com
  3. 3BeliefNothing established about the brand
  4. 4DecisionNever entered the comparisonNONEThe best physical match found was the NutriChef 5-Piece Superior Glass Food Storage Containers Set sold via Target.com's Target Plus marketplace: all five containers are …
run-6732da0cOpen decision trace →
no memoryno readable brand-owned pagerefused by walmart.comobserved2026-09-20
  1. 1Customer missionTemu decision — customer with no relevant memory
  2. 2Evidence17 searches, 6 pages: walmart.com, target.com, amazon.com
  3. 3BeliefNothing established about the brand
  4. 4DecisionRan out of page reads before decidingNo decision: the action budget ran out after 6 page reads, before a readable Temu page.
run-316ea097Open decision trace →
with memoryno readable brand-owned pagerefused by walmart.comobserved2026-09-20
  1. 1Customer missionTemu decision — same customer with relevant memory
    • set of five matching containers with lids
    • each container 1-2 litres (glass or BPA-free plastic)
    • delivered total at most the customer's budget ceiling
    • delivery within 8 days, as stated on retailer's own pages
    Remembers: “A 2025 order from a discount marketplace arrived after 26 days, and the refund for a wrong item took six weeks and three”
  2. 2Evidence16 searches, 8 pages: amazon.com, walmart.com, target.com
  3. 3BeliefNothing established about the brand
  4. 4DecisionNever entered the comparisonNONEAfter 24 page/search actions, no offer could be confirmed against all required facts using the retailer's own pages. Walmart.com and Amazon.com blocked every direct page …
run-f79d1c2fOpen decision trace →
no memoryno readable brand-owned pagerefused by walmart.com, crateandbarrel.comobserved2026-09-20
  1. 1Customer missionTemu decision — customer with no relevant memory
  2. 2Evidence11 searches, 13 pages: amazon.com, wayfair.com, walmart.com, target.com +4
  3. 3BeliefNothing established about the brand
  4. 4DecisionRan out of page reads before decidingNo decision: the action budget ran out after 13 page reads, before a readable Temu page.
run-1e2b56d8Open decision trace →